As a woman, I have always felt reluctant to trust a mechanic/garage. After receiving a response to my inquiry about pricing and service, even after hours on a Friday, I decided to put my trust in booking an appointment at Vaughan rather than other places I had inquired at.
After dropping off my car, with the option to use their shuttle, and the information received through their app (photos and full descriptions, plus recommended qualitative service) I was quite impressed with the customer service that this "small shop" could offer.
When I picked up my vehicle I was even more impressed with the full out description of recommended additional service, the rewards option and the fact that my vehicle was clean inside AND out!! Something not even the dealerships do!
(And they even called me after to thank me for my service!)
I expect to be a long-standing Vaughan customer. Thank you!! :)