Customer Reminder Program

We offer reminders tailored specifically to you and your vehicle. When your vehicle needs maintenance, you’ll receive one of our reminders. Simply call us to review items that may be needed. We’ll send you periodic reminders for:

• Oil changes
• Scheduled maintenance
• Technician Recommended Reminders

Oil Change Reminders

We’ll send you a mailer customized for you, based on your specific driving habits AND the type of oil you use. We believe you should change your oil every 6,000 km if you use regular oil and every 8,000 km if you use full synthetic. Many manufacturers are extending the recommended oil change intervals and we know this is not the best way to maintain your vehicle.

Scheduled Maintenance Reminders

Every vehicle has a schedule that should be followed, and we’ll send you a reminder for each major interval. Just call us and we’ll discuss services that MAY need to be performed. Together, we’ll determine what should be done and set an appointment.

Technician Recommended Service Reminders

When you service your vehicle at Vaughan Auto Service, you may opt not to do everything that we recommend. That’s ok - our system saves those recommendations so we can remind you to take care of them at a time convenient for you.

Customer Follow Up Program

We care about your experience with us, so we’ll also follow up after any work with a phone call to make sure everything meets or exceeds your expectations. We believe that our London auto repair staff performs exceptional work, and we continuously check our own performance by grading our technicians and service advisors according to your feedback.

This is your chance to tell us if everyone in our organization is representing our business properly and doing exceptional work. Our team members are graded on customer responses to ensure that we are worthy of your business.